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For Existing Policy
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+91 22 62519966
Monday - Saturday | 10 am - 7 pm IST Call charges may apply
FOR NEW POLICY
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+91 11 6921 6443
Available All Days | 24 x 7
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Our Promise
Consumer Obsession is one of our core values and we want to enable dreams and inspire healthier and happier lives. We place customer needs at the heart of our decision-making processes and our promise is to serve you in a proactive and empathetic manner.
Servicing Turnaround Time
While we would like to serve you in the fastest and the fairest way possible, sometimes, we need time to do what is right by you. Our servicing turnaround times are just indicative of how we work to make sure your request is our command.
Service |
Maximum Turn-Around-Time (TAT) |
On-boarding Process |
|
Processing of new business proposal & communication of decision including requirements |
15 days |
Issue of policy |
15 days |
Dispatch of policy document including copy of the proposal form |
30 days |
Free-look Acceptance |
|
Policies purchased from all modes |
30 days |
Service Requests |
|
All service requests (excluding claims and payouts that are specifically detailed below) |
7 days |
Grievance Redressal |
|
Acknowledge a grievance |
3 business days |
Resolve a grievance |
15 days |
Pay-outs Processing |
|
Free-look cancellation Premium Refund of New policy from date of cancellation |
7 Days |
Surrender value, Loan, Partial Withdrawal & Refund |
7 Days |
Claims processing |
|
Annuities / Survival benefits - |
On the due date* |
Maturity claims (Traditional products |
On the maturity date |
Maturity claims (Linked Products) |
7 Days from maturity date |
Maturity claims (Pension Products) |
On the maturity date or 7 Days from receipt of complete documents whichever is later |
Death claims – Raising requirements after lodging the claims |
15 days |
Death claims (without investigation) |
30 days |
Death claims (with investigation) - |
|
i. To complete investigation |
90 days |
ii. Processing payout after investigation |
30 days |
Health Claims (with investigation) |
|
i. To complete investigation |
30 days |
ii. Processing payout from the date of receipt of last necessary document |
45 days |
*In Annuity policies payouts are generated on receipt of life certificate / on the due date of Annuity whichever is later.
