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    Grievance Redressal

    Doctors Treating the Patient Suffering from Critical Illness

    Grievance Redressal


    Your query resolution is our priority. At Tata AIA International, our experienced senior officers handle your queries with care and fairness to make things right for you, using a clear and consistent process.

    Doctors Treating the Patient Suffering from Critical Illness


    Complaint Handling and Grievance Redressal

    You can inform us about your concerns through any of the contact options listed below.
     

    • Email Us

      For requests and queries please email us at

      nrisupport@tataaia.com


       

    • call

      Call Us

      +91 22 6251 9966

      Monday - Friday 10 am - 7 pm IST
      Call Charges Apply

    • mail

      For Complaints

      Complaint Redressal Officer (CRO)
      Nischal Buch
      Principal Officer – Tata AIA IIO


      Ifsc.complaints@tataaia.com

       


    • Register a Complaint

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    You may also write to: Complaint Redressal Officer (CRO)
    Tata AIA Life Insurance Company Limited, IFSC Branch,
    Unit no GB-29, Ground Floor, Pragya Accelerator, GIFT City, GIFT SEZ, 
    Gandhinagar, Gujarat- 382355


    Escalation process

    If the grievance persists, here are some alternate avenues to consider for resolution:
     

    • Reach out to Complaint Redressal Appellate Officer (CRAO)

      Ms. Gayatri Nathan

      Executive Vice President – Operations Head

      ifsc.CRAO@tataaia.com

      You may also write to: Complaint Redressal Appellate Officer (CRAO)
      Tata AIA Life Insurance Company Limited, 9th Floor B- Wing, I-Think Techno Campus, Behind TCS (Lodha), Thane (West), Mumbai – 400 607

    My Downloads

     

    GRIEVANCE REDRESSAL PROCEDURE

     

    Complaint before the Authority


    Where a complainant is not satisfied with the decision of the Regulated Entity and has exhausted the appellate mechanism of the Regulated Entity, he may file a complaint before the Authority through email to grievance-redressal@ifsca.gov.in

    Disclaimer
    •  L&C/IIO/2025/Mar/0001