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Raise a Complaint?

Are you an existing customer of TATA AIA Life Insurance?

Yes No

Policy no.

e.g.C/U 999999999

Mobile Number

Email ID

e.g. john.deo@xyz.com

DOB of life insured

Full Name

Complaint about

e.g. Sales Practice/Spurious Call etc

Escalation
Process

If our response is left wanting, for whatever reason,Now, you can now escalate your complaint, and we will look into the matter on priority.

In case the customer would like to represent their complaint with details to support their case, they may do so within 8 weeks of disposal of complaint.

Level 1

Grievance Redressal Officer (GRO)

Ms. Gayatri Nathan

Senior Vice President – Operations

Head - Customer Service,
Tata AIA Life Insurance Company Limited,
B-Wing, 9th floor, I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane (West) - 400 607

customercare@tataaia.com

We will get back to you with a resolution within 15 business days

Level 2

Insurance Ombudsman

Details of Insurance Ombudsman are Provided in the policy document

Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days.

The complaint should be made in writing duly signed by the complainant or by his legal heirs with full detail of the complaint and the contact information of complainant. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made:

Within a period of one year from the date of rejection by the insurer. If it is not simultaneously under any litigation

Insurance Ombudsman

Disclaimers
- Insurance cover is available under the product.
- Tata AIA International is Tata AIA Life Insurance Company Limited, IFSC Branch (IIO)
- The products are underwritten by Tata AIA Life Insurance Company Ltd., IFSC Branch
- The plans are not a guaranteed issuance plan, and it will be subject to Company’s underwriting and acceptance.
- For more details on risk factors, terms and conditions please read the sales brochure carefully before concluding a sale.
- L&C/IIO/2024/Aug/0015

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